According to research, over 70% of all customers who leave a company for its competition have no problem with the product. Their main grouse is actually with the customer care offered to them. This m…
Customer Journey Mapping, remote workers, the right people and technology are all great points on improving the Customer Experience. The challenge as always is executions – matching your customers interaction objectives to the channels offered and to the skills and competencies of your agents is a great start. #custserv #callcenter #CEM
The post 5 Ways To Reduce Customer Care Costs Without Compromising On Quality appeared first on The Taylor Reach Group - Call Center Consultants.
via The Taylor Reach Group - Call Center Consultants http://ift.tt/1N83o2E