According to research, over 70% of all customers who leave a company for its competition have no problem with the product. Their main grouse is actually with the customer care offered to them. This m…
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Customer Journey Mapping, remote workers, the right people and technology are all great points on improving the Customer Experience. The challenge as always is executions – matching your customers interaction objectives to the channels offered and to the skills and competencies of your agents is a great start. #custserv #callcenter #CEM
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