Wednesday, August 5, 2015

Talent Matters: Why ‘delighting’ your customers is just all wrong

Research shows customers are no more loyal if they feel their interaction with customer service meets or exceeds their expectations, but they will stop doing business if they feel they’ve had a difficult experience.

Source: http://ift.tt/g5lp9S

Customer Delight is a by-product of spectacular service not the end itself – #custserv #cctr #cem

The post Talent Matters: Why ‘delighting’ your customers is just all wrong appeared first on The Taylor Reach Group - Call Center Consultants.



via The Taylor Reach Group - Call Center Consultants http://ift.tt/1ga5Tql

No comments: