Wednesday, April 22, 2015

Contact centres ‘missing data analytics advantage’ – E & T Magazine

Organisations that do not make data analytics part of their contact centre technology will lose their competitive edge, as data science techniques prove their worth in improved customer experience, according to an industry expert.

Source: eandt.theiet.org

40% of call center have no tools to analyze data. These centers must step up on run the risk of being left behind. #callcenter #custserv #custexp

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