Organisations that do not make data analytics part of their contact centre technology will lose their competitive edge, as data science techniques prove their worth in improved customer experience, according to an industry expert.
40% of call center have no tools to analyze data. These centers must step up on run the risk of being left behind. #callcenter #custserv #custexp
The post Contact centres ‘missing data analytics advantage’ – E & T Magazine appeared first on The Taylor Reach Group - Call Center Consultants.
via The Taylor Reach Group - Call Center Consultants http://ift.tt/1JtWvXk