With Amazon alone gaining 65 billion dollars in market value over the past five years, it isn’t news that retail leads the way in a historic disruption of the relationship between buyers and seller…
Nice infographic on Ways Retailers can Use Omni-channel marketing – But it neglects the changes that need to be made in the contact center to support omni-channel: a single view of the customer regardless of channel. #custserv #custexp #callcenter
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