When crisis hits, it is essential for a brand’s customer reputation be managed correctly
Businesses lose 10% of customer each year on average- how you handle a crisis can increase or decrease this figure. #custexp #custserv #callcenter
The post Optimising customer service with mobile messaging – CallCentre.co.uk appeared first on The Taylor Reach Group - Call Center Consultants.
via The Taylor Reach Group - Call Center Consultants http://ift.tt/1yjk98P