Mark Twain once said, “A lie can travel half way around the world while the truth is putting on its shoes.” The same principle applies to business. If one of your customers has a bad experience, that news is going to travel faster and further than any of the positive stories […]
To minimize Bad Experiences, you must train and trust your front line staff #custserv #callcenter #custexp
The post How To Keep Those Bad Stories From Leaving The Starting Gate appeared first on The Taylor Reach Group - Call Center Consultants.
via The Taylor Reach Group - Call Center Consultants http://ift.tt/1DNqdDo