Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Wednesday, September 5, 2012
Are Extroverts or Introverts better agents in your Call Center? http://t.co/Z9OHFD24 #custserv #cctr #callcenter #cem #telemarketing
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