Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Friday, September 7, 2012
Before you consolidate #callcenter answer these 14 questions - http://t.co/7ndF9ui6 #custserv #callcenter #cctr #contactcenter
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