Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Monday, September 10, 2012
Good Post -> When Does the Customer Lifecycle Begin? by @annettefranz http://t.co/PoPQdF6b via @B2Community- #cem #custserv
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