Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 40+ years of industry knowledge and experience.
Thursday, September 13, 2012
Interesting - More grist for the #cem #custserv mill -ForeSee Retail Mobile Experience Benchmark Satisfaction Index http://t.co/MxKuhhD7
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