With the Customer Experience it keeps coming back to the fact that customers want;
To be treated like a valuable customer.
To be recognized as an individual.
To speak with a knowledgeable person who can resolve their issues.
To have a prompt and courteous interaction.
To be respected.
To be heard.
To have problem solved quickly and easily
via The Taylor Reach Group - Call Center Consultants http://ift.tt/1UGJq1K