Friday, September 11, 2015

The Real Omnichannel Journeys – 2015 Customer Engagement Index Results  – CallCentre.co.uk

The Real Omnichannel Journeys – 2015 Customer Engagement Index Results

Source: www.callcentre.co.uk

If they can’t get what they want 78% of consumers will cross channels and 68% will change devices- are you ready for the new #omnichannel world? #cctr #callcenter #custserv #custexp

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