Friday, September 18, 2015

Why Is It Important For Ecommerce Companies To Invest In Customer Interaction Management Systems – Inc42 Magazine

Customer Interaction Management or abbreviated as CIM is exactly what the term implies; the management of interactions between an organization & its customers.

Source: inc42.com

Whether you call it #CIM or #CRM the single touch-point and hub for all customer interactions is critical for #ecom and all B2C organizations. #custserv #custexp #cctr

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