Although it’s important to streamline the customer experience, to make it “effortless,” as the latest buzzword puts it (because nobody enjoys standing in line or having to repeat their credit card number), what are you left with, once you’ve done all that streamlining? Probably just a commodity, unless you’re offering your customers something more than mere […]
How much of an ‘Experience’, does you Customer Experience offer? #cusexp #custserv #callcenter
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