Monday, March 30, 2015

67% Use Smartphones to Enhance Shopping, Up from 26%



Significantly more consumers than last year are using smartphones to help them shop and now they have specific needs and desires from retailers. These needs include access to inventory, personalized

in-store services and store apps that help them find products, based on a new global study. And to build customer loyalty, retailers need to provide consumers what they need when they need it,

according to a survey of 5,000 consumers in 10 countries.



Source: www.mediapost.com


Over 200% increase in consumers using smartphones to help them shop – #custserv #mobile #callcenter #custexp


The post 67% Use Smartphones to Enhance Shopping, Up from 26% appeared first on The Taylor Reach Group - Call Center Consultants.






via The Taylor Reach Group - Call Center Consultants http://ift.tt/1Hfdzzu

No comments: