Many brands have come to institute CX curricula in an effort to align employee behaviors with enterprisewide goals.
Your training curricula must be aligned to and support your #cx and #custserv objectives. Varied learning approaches are key to building confidence and demonstrable knowledge. We recently developed a new curricula, employing these approaches and did just that/ The result also improved speed to competency, #FCR, #VOC and had a very compelling ROI. #callcenter #cx #custexp #training #contactcenter
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