Macy’s announced plans to open off-price retail stores has drawn a lot of interest. However, the move may have as much to do with a slowdown in its higher-end product sales as it does with observing the success of off-price formats like Nordstrom Rack. At least one gets that impression […]
Is lipstick the key to Macy’s future success? #Custserv #callcenter #cx #custexp
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