Call Center Training Redesign Exceeds Expectations – The Taylor Reach Group – Call Center Consultants

Best practice call center training redesign, improves FCR, Speed to Competency and VOC

Source: thetaylorreachgroup.com

Adult learning, multi-modal training delivery and gamification deliver immersive training that exceeds VOC, FCR and speed to competency objectives- #custserv #callcenter #cx #cctr

The post Call Center Training Redesign Exceeds Expectations – The Taylor Reach Group – Call Center Consultants appeared first on The Taylor Reach Group - Call Center Consultants.

via The Taylor Reach Group - Call Center Consultants http://ift.tt/1NcLTyS