By: Peter Elliot There are many metrics that Call Centres and Support Teams use to keep them running efficiently and gauge customer satisfaction. But top of the list must be Abandon rates. Abandon rates can be obtained from your Voice or Chat supplier, and will tell you how many times customers gave up trying to […]
Peter Elliot shares why managing Abandon rates should be a top priority for all #callcenter operators. #cctr #custserv
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