Satisfied customers are the lifeblood of a retail organization — it is impossible to enjoy long-term success without providing a compelling and fulfilling shopping experience. Temkin Group interviewed over 10,000 consumers for its 5th annual customer experience survey and uncovered that while many retailers are routinely satisfying customers others are missing the mark. See where PetSmart, Amazon, Best Buy, and others ranked.
What do Radio Shack, Sears, the Gap and Best Buy all have in common? Well among other things the are 4 of the bottom 5 retailers in the most recent Temkin Experience ratings. #custexp #cx
via The Taylor Reach Group - Call Center Consultants http://ift.tt/1EWpNiO